Support Center

How can I find the email my users registered with?

Last Updated: Mar 14, 2014 03:18PM PDT
Sometimes applicants forget the log-in email (username) they used in order to register, then create a new one by mistake or change their email in a form after registration- this confuses everyone, and can be easily avoided.

Although you are not able to change their log-in email directly (just let us know and we'll do that for you), you are able to figure out which email address each user should log in with- then you can make sure your users are using the right log-in email to access the right account. You can even add this to one of your quick views so you will have access to this right on the user management page! 

After you create your report, here are the fields you need to add:

In Individual Systems:
Go to the "System Fields" category

Select the "Username / Email user when registering".

For family systems, the process is a little bit different.

Here are the fields you need to add to your report:

Family Systems:
Go to "Parent/Head unit" under "System Fields" category

Select the "Username / Email Head unit registered with"

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