Support Center

Regpack FAQ

Last Updated: Mar 27, 2015 04:37PM PDT
Welcome to Regpack!

We wanted to give you a brief overview of how we operate, so please check out the information below to learn more about us.

  1. Types of Systems
    1. There are two types - Individual and Family systems. While most of the features are the same, there are some key differences:
    • Individual - This is designed so that a single user will fill out only one set of forms. This is commonly used for adult events, HR systems, Insurance enrollments, Travel programs, Training seminars.
    • Family - This is designed so that a single head registrant can register themselves, but also add additional members/children under their registration and pay for them all at once. This is commonly used for camps and group events.
  2. Pricing
    1. We charge a setup fee of $350 per new client. Each project after the first is reduced to a $200 setup fee.
    2. ​​We can also do custom development to further enhance your system - this ranges from simple styling adjustments to custom API's and features. You will need to coordinate with a project manager for more details on development pricing, as quotes vary widely depending on the request.
    3. Our monthly pricing structure is based on two factors: the admins in your system and how many applicants you have registering in your system. There are three types of admin - Full time, part time, and guest. The cost for each is related to their access and permissions.
    • Full Time Admins have full access to the system, and are priced on a sliding scale based on the size of your system. The lowest tier is $49/month per Full Time Admin (up to 200 applicants), but the most common is tier is $99/month per Full Time Admin (201-2,000 applicants). All systems must have at least 1 Full Time admin that is the Owner, and you will only be charged as single admin even if you are an admin in more than one of your projects.
    • Part Time Admins have only partial access to the system, and are priced based on the amount of hours they are logged in ($1/hour)
    • Guest Admins only have viewing privileges (they can't make any changes), but they are free of charge​.
  3. Discounts
    1. Organizations who pay annually are eligible to receive discounts on their pricing (must have a minimum of three or more Full Time Admins).
    2. We can provide discounts on payment processing as well as setup fee for non-profit organizations, but this is a case by case basis.
  4. Payment Processing
    1. Bluesnap and Wepay are our partner processors. Either one will seamlessly incorporate the payments your users make into the system, resulting in an optimal experience. If you would like to use another processor or merchant account, it will not automatically integrate into your system, but we can re-direct them to your online payment of choice. Payments would need to be entered manually.
    • Bluesnap allows for both ACH (e-check) and credit card payments, and deposits can happen weekly, semi-monthly or monthly after a 2 week holding period.
    • Wepay only accepts credit card payments, and deposits can happen daily, weekly, or monthly.
  1. Emails
    1. Our email system is flexible, allowing you to either automate your communication to specific user groups or manually send emails to a single or multiple individuals.
    2. You can track the messages that have been sent to a user.
    3. There is no quota on how many messages can be sent, and no limit to how many templates can be set up.
  2. Project Management/Support
    1. The project is built by a Regpack Project Manager. Towards the end of the building process you will be trained on how to make any final adjustments and operate the system yourself; upon your final inspection /approval of the build, you will take on full management of your system.
    2. Any questions after the project is live can be sent to support@regpacks.com. Our support team strives to respond to emails within 24 hours (excluding weekends), and are happy to answer any questions you might encounter as you manage your system.
    3. We do have special managed project account ($500/month) where clients will have direct access to Regpack PM for project edits/maintenance
  3. Development
    1. We have a bi-weekly feature release cycle. Most features began as suggestions by our clients, so we invite your suggestions. Please keep in mind that the timeline for the release of feature requests is determined solely by our development team.
    2. If a feature is a MUST HAVE then we can quote you the cost to include a specific feature into your project/account.
    3. Our bug fix release schedule varies according to the severity of the bug.  This timeline is determined by development (typically this is based on testing cycles - since we test our bug fixes many times before release)
    4. Any feature suggestions should be sent to support@regpacks.com

Contact Us

support@regpacks.com
http://assets1.desk.com/
false
regpack
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete