Support Center

Archiving a single product for all applicants

Last Updated: Jul 20, 2016 08:32AM PDT
Archiving a product for all of your applicants will move that product into the applicant’s previous orders, cancelling out their active balance for those products. Note that only paid for products can be archived - products which have not been paid for can either be deleted or left in the cart (depending on whether or not you expect the applicants to complete their payment).
 
To archive a product for all of your applicants, first make sure you are on the Product Management page. Navigate to the "Settings" drop-down menu. Select "Products" to get to the Product Management page.
 
 
Hover over the product that you want to archive. Click the "Edit" button to the right of the product name.
 
 
You'll see a box pop up that will allow you to make changes to your product. Click the “Archive / Restore Existing Orders” down at the bottom, and click "Archive" again to confirm.
 
 
You’ll have to make two choices here. Read the description below, and make the appropriate choice
 
  • “What date do you want the order to be set for?”- this will let you control how the “paid for” dates display on reports
  • “Please select what you would like the system to do with unpaid items:” - if you expect the applicants to complete a payment for un-paid products, then you’ll want to keep them in the cart.  If you do not expect the applicant to complete a payment (once it is too late to make payments, for instance), then you can delete the unpaid products from their cart
 
 
Click archive when you are done!
 

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