Admins often encounter situations where they need to add a product to a specific user to correct some problem (such as to provide a special discount, or to over-book an event).
To begin, make sure you are in the User Management interface by selecting the “Users” tab located to the right of the Regpack logo. There are three different ways to add private product(s): Two through the user's menu and the other through the "Actions" panel.
Here's the first approach:
1a. Mouse over the user and click on the user menu to the far right (which appears as a triangle inside of a green circle).
2a. Select "Add a product" in the "Orders & Payments" section
1b. Open the cart of the specific user you would like to add a product to.
2b. Click "Add Product" button
The last approach involves the "Actions" button:
1c. Select the checkbox next to your user's name
2c. Click the “Actions” button then “Add Product” under the “Orders & Payments” section
From this point, all of the directions are the same. Those actions will open a product module where you can select the product(s) you would like to add by either entering a quantity or checking the box then click "Update"
The product will now appear in the user's cart.