Support Center

Add a private product to specific user

Last Updated: Mar 19, 2014 04:16PM PDT
Admins often encounter situations where they need to add a product to a specific user to correct some problem (such as to provide a special discount, or to over-book an event).  Private products solve this problem- they allow you to add specific (one time only) products into the carts of your users. All private product(s) can only be entered one at a time (if it is a product that must be added to multiple users we advise you to create the product in the Product Management system and distribute it by using the Actions panel in User Management).

To begin, make sure you are in the User Management interface by selecting the “Users” tab located to the right of the Regpack logo. There are three different ways to add private product(s): Two through the user's menu and the other through the "Actions" panel.



Here's the first approach:
1a. Mouse over the user and click on the user menu to the far right (which appears as a triangle inside of a green circle).



2a. Select "Add a private product" in the "Orders & Payments" section



The second approach is to:

1b. Open the cart of the specific user you would like to add a private product into.



2b. Click "Add Product" button



3b. Click 'Add Private Product" button



The last approach involves the "Actions" button:

1c. Select the checkbox next to your user's name



2c. Click the “Actions” button then “Add Product” under the “Orders & Payments” section


3c. Click the "Add Private Product" button



From this point, all of the directions are the same. Those actions will open a private product module where you must enter the name and price of the product, and then click "Add Private Product"



The private product will now appear in the user's cart.

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